Most orders are processed within the same business day from receipt of order. SargentDoorHardware.com (A QDH Company) now accepts Amex, MasterCard, Visa, Paypal, Bank Wire Transfers and Money Orders (U.S. only). SargentDoorHardware.com does not accept COD orders. All pricing and payments are in U.S. Dollars. There will be no sales tax on orders shipped outside of New York State. Other taxes may apply to countries outside the United States.

All shipping and handling charges are at the customer’s expense. All orders are shipped as FOB Origin. All orders are shipped from our factory United Parcel Service (UPS). We have the right to designate carriers on all shipments. Any damage which occurs in transit, is not the responsibility of SargentDoorHardware.com. The customer is responsible for filing freight claims directly with the carrier once the material is signed for and accepted. Please note that all shipping dates may be subject to factory lead times. Factory lead times may apply, please call for availability. SargentDoorHardware.com cannot be held responsible for any factory delays. All Lead Time excludes holidays, factory shutdowns, and acts of god.
Factory Lead Time May Apply to Some Items, Please call for Availablity.

SargentDoorHardware.com does not ship material to residential addresses. We reserve the right to cancel and refund any order requesting shipment to a residential address.

Minimum purchase restrictions and/or additional processing fees will apply.. International shipping rates will apply to your order. Customer is responsible for all customs and duty fees.

No cancellations or modifications will be permitted after 24 hours of order placement. Cancellations made within 24 hours of order placement are subject to a 15% order processing fee. All claims for returns must be done within 5 days of receipt. All returns require a prior approval and will not be accepted without a Returns Good Authorization (RGA) number. All merchandise must be in the original condition it was sold and in the original packaging it was shipped. All approved returns will be shipped at the customer’s expense. The RGA number must visible on the packaging label and the package.

There are No Returns on Custom Factory Orders and finishes US4, US3, US10, US10B, BSP, Matte Black, and or any custom finished door hardware which excludes 628 aluminum, 630 stainless steel 626 brushed chrome only.

 - No Returns/Cancellations on orders that are charged a Minimum Order Fee. Orders with a Minimum Order Fee cannot be returned.

- No Returns/Cancellations on Next Day Air, 2 Day Air, 3 Day Air or Expedited orders.

No Returns on Any Special Order items or on Expedited orders (ie; Next Day Air, Second Day Air, Three Day Air).

Any order received without a working phone number, a non-corporate email address and a residental shipping address may result in being cancelled without any prior notice.

A restocking fee will be applied to all returns depending upon the specific manufacturer's policy and at its discretion (typically between 30% to 50%).

As per the request of the manufacturers, their defective merchandise must be returned directly to the manufacturer and the customer must deal with the manufacturer directly. Any claims of defective merchandise must be made within 5 days of receipt and customer is responsible for all shipping charges related to returns. We are not responsible for any labor in replacing the defective merchandise.

Any shipments sent C.O.D. or without an RGA number will be shipped back to the customer at their expense.

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